General terms and conditions of sale

Article 1: Scope

The following general terms and conditions of sale apply automatically to all legal relationships with DWK BV. This includes every offer made by DWK BV, every order placed by the customer, every acceptance of an order or confirmation of sale by DWK BV, and every receipt of deliveries by the customer. All agreements are always subject to Belgian law.

Article 2: Specifications and quotes

Unless stated otherwise, specifications and quotes are valid for thirty days only and are based on the current costs of wages and materials. If these costs change, we reserve the right to adjust the prices proportionally.

Article 3: Orders

Art. 3.1 An order can be cancelled within eight days after the order is placed. After this period, the order becomes final.

Art. 3.2 If the buyer does not collect the goods on the date communicated to him, we reserve the right to consider the agreement as terminated after a period of fifteen days, without prior notice of default.

Art. 3.3 If the order is cancelled or not collected on time, the buyer owes a fixed
compensation of 15% of the value of the order, with a minimum of € 125.

Art. 3.4 Training courses

A registration for a training course can be cancelled free of charge up to fourteen (14) calendar days before the start of the course. If the registration is cancelled less than fourteen (14) calendar days before the start of the course, the full course fee is due, as well as the cost of any course material that has already been ordered or personalised.

Article 4 Delivery times

Delivery times are given for information only and are not binding on the seller. A delay in delivery does not give the right to compensation or to termination of the agreement.

Article 5 Liability

Art. 5.1 Our warranty obligation for defects in the delivered goods does not extend beyond that of our suppliers.

Art. 5.2 The goods are shipped at the buyer’s risk. Unless agreed otherwise, the transport costs are paid by the buyer.

Art. 5.3 The storage of the goods while waiting for delivery or collection is at the buyer’s risk.

Article 6: Termination of the agreement

Art. 6.1 If we are unable to carry out the agreement because of force majeure, strikes, lock-outs or similar events, we reserve the right to end the agreement without any obligation to pay compensation.

Art. 6.2 We reserve the right to consider the agreement as terminated by operation of law and without prior notice of default in the event of bankruptcy, obvious insolvency, or any change in the legal status of the buyer.

Article 7: Complaints

Art. 7.1 Complaints about the delivery must reach us in writing within eight days after the invoice date. Please always state the date and number of the invoice.

Art. 7.2 Complaints or disputes about the terms of the invoice must be made in writing within eight days after the invoice date. A complaint by the buyer cannot suspend or delay the payment of the invoices on their due date.

Article 8: Payment and invoicing conditions

Art. 8.1 Unless agreed otherwise, all invoices are payable net within one month after the invoice date.

Art. 8.2 If the invoice is not paid within the agreed period, late-payment interest of 1.5% per month on the invoice amount is due by operation of law and without prior notice of default from the due date. In addition, a fixed compensation of 15% of the invoice amount (with a minimum of € 125) is due as damages by operation of law and without prior notice of default. Costs related to unpaid bills of exchange or cheques, as well as other collection costs, reminder costs and protest costs, are not included in this fixed compensation and will be charged to the buyer separately.

Art. 8.3 In the event of non-payment, we reserve the right to stop further deliveries. We also reserve the right to consider the agreement as terminated by operation of law and without prior notice of default, in full or for the part not yet carried out.

Article 9: Retention of title

The goods remain the property of the seller until the total price has been paid in full.

Article 10: Jurisdiction

In the event of a dispute, only the Justice of the Peace Court of Kortrijk and the Commercial Court of Kortrijk have jurisdiction.

Last updated on 09/07/2026